We offer a 30-day return policy, which means you have 30 days from the date of receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unused, unworn, with all original tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at info@stalkerstore.com.

If your return is accepted, we will provide detailed instructions on where and how to send your parcel.

Please note that items sent back without prior authorisation will not be accepted.

For any questions regarding returns, feel free to reach us at info@stalkerstore.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect, so that we can assess the issue and arrange a suitable resolution.

Exceptions / Non-Returnable Items

All items must be returned in their original packaging to ensure they are protected during transit and can be resold in their original condition.

If the original packaging is unavailable, please use secure and protective packaging to prevent damage during return shipping.

Certain items are non-returnable, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalised products (including special orders)

  • Personal care goods (such as beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

Please contact us if you are uncertain whether your item is eligible for return.

Unfortunately, sale items and gift cards are non-refundable.

Exchanges

The quickest way to receive the item you want is to return your current item, and once your return is accepted, place a new order for the desired product.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original method of payment.

Please note that it may take some time for your bank or card provider to process and post the refund to your account.